Warranty

Warranty Information

Nutting Carts and Trailers has been a trusted leader in material handling solutions since 1891. We take pride in the craftsmanship and reliability of our products. As part of our commitment to quality, every Nutting cart and trailer comes with a Three-Year Limited Warranty. This warranty reflects our promise to you, ensuring that our products perform under normal use as intended, free from manufacturing defects in materials and workmanship.

What the Warranty Covers

This warranty applies to Nutting Carts and Trailers products purchased directly or through authorized distributors and covers:

  • Manufacturer Defects: Faults in materials or workmanship occurring under normal use.
  • Structural Components: Frame, platform, decks, and major welded parts.
  • Mechanical Parts: Moving components such as casters, wheels, or brakes, provided they have not been subjected to misuse.

The warranty is valid for three years from the original invoice date for the initial purchaser only and is non-transferable.

Warranty Limitations and Exclusions

While our carts and trailers are built to the highest standards, certain conditions are not covered by this limited warranty, including:

  1. Normal Wear and Tear: Wear over time, including scuffs, surface corrosion, or cosmetic imperfections.
  2. Misuse or Overloading: Damage caused by exceeding the rated capacity or improper use of the product.
  3. Environmental Exposure: Rust or corrosion from exposure to extreme weather or chemicals.
  4. Unauthorized Modifications or Repairs: Changes made to the product or repairs conducted without Nutting’s written approval.
  5. Improper Maintenance: Failure to maintain or use the product according to recommended guidelines, including lubrication or tightening of fasteners.

Claim Process for Warranty Services

We strive to resolve all warranty claims quickly and efficiently. If you encounter an issue covered by this warranty, follow these steps:

  1. Contact Our Support Team
    Reach out to us via 800-533-0337 or Info@AccoNutting.com. Please provide:

    • A description of the issue
    • Original invoice or proof of purchase
    • Photos or videos documenting the defect (if applicable)
  2. Product Inspection and Assessment
    We may request additional information or schedule an inspection to assess the defect. Based on the findings, we will determine the appropriate resolution.

  3. Repair or Replacement
    If the claim is approved, Nutting will either repair the defective part, provide a replacement product, or supply necessary parts at no cost. If repairs are required on-site, labor fees may apply beyond warranty coverage.

  4. Lead Times and Shipping
    For replacements, lead times may vary based on part availability. Shipping costs associated with the repair or replacement may be covered based on the situation and location of the product.

Additional Information

  • Transferability: This warranty is valid only for the original purchaser and cannot be transferred.
  • Third-Party Components: Any third-party accessories or components added to Nutting products may have separate warranties provided by their manufacturers, and Nutting does not assume liability for those parts.
  • Exceeding Warranty Scope: In cases where a product failure falls outside the terms of this warranty, we are happy to offer repair services at competitive rates.

Our Commitment to You

Our carts and trailers are designed to perform in demanding environments, and we stand by every product we make. Our Three-Year Limited Warranty ensures that you receive the durability and reliability you expect from the industry leader.

If you have questions about this warranty or need assistance with a claim, please contact us.

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